Services :: Axia Computer Systems Limited is a fast growing IT solutions organisation. Providing services ranging from hardware and software sales, installation, networking, maintenance and support. Through various strategic programs, we have managed to obtain trading authorisation from several manufacturing companies including Acer, Apple, BenQ, Fujitsu Siemens, HP, Compaq, IBM, Lenovo, NEC Plasma, Samsung, Sony (ITG), 3Com, Belkin, Cisco Systems, D-Link, Intel, Netgear, Adaptec, Hitachi, HP Storage, Intel Iomega, Kingston Technology, Quantum, Seagate, Novell, Symantec, Fuji, HP Printers and Supplies, Lexmark,Logitech, Microsoft etc.

Solutions for infrastructure management

Managed Services delivers information technology infrastructure management services over a network to multiple clients on a subscription basis. Many larger companies are turning to MSPs to manage their large enterprise environments because of declining technical resources and shrinking support budgets. Smaller companies are finding that their technical departments do not have the manpower or technical expertise to "do it all", especially on a 24 x 7 basis.

From remote data centre monitoring of your servers to security vulnerability audits, our Managed Services Solutions provide your organization with a host of benefits, including:

Single point of contact and full call ownership
Customized availability, right up to 7x24x365
Status checking that includes all necessary follow-up calls on your behalf
Automatic escalations for timely problem resolution
A pool of resources that provide full back-up
Comprehensive monthly reports that include call types and trending
Your own Customer Advocate who provides proactive feedback, avoiding potential problems before they occur

Dedicated Account Manager
To ensure that we provide our corporate clients with the best possible service, we assign a dedicated account manager with in-depth knowledge regarding your business and strategic IT initiatives. Our account manager’s work closely with a dedicated technical engineer assigned to your account to ensure your IT investment is being fully optimized and your IT strategic objectives are being met.

Dedicated Technical Engineer
Each Managed Services account is assigned a dedicated Technical Engineer to serve as an internal expert to all issues related to the maintenance and support of your network. The dedicated Engineer provides communication and expertise to the assigned Account Manager and most importantly to our client.our account to ensure your IT investment is being fully optimized and your IT strategic objectives are being met.

Monthly Reviews:

Monthly reviews are scheduled with our clients’ key personnel and ’s assigned Account Manager or Technical Engineer. Based on services performed, reviews may cover:
Systems, networks and devices performance reports
Corrective recommendations to problems experienced during the month
Strategies for optimizing performance
Help Desk activity, including number of calls, problem and resolution, and disposition/status of call

Note: Axia Computer Systems is reseller of Acer,Apple,BenQ,CTX, Fujitsu Siemens,HP/Compaq, IBM, Igel, Infocus,Lenovo, JVC, LG Electronics, NEC Plasma, NEC-Mitsubishi, Samsung, Sony (ITG), Video Seven, Viewsonic, 3Com, ActivCard, Allied Telesyn, APC, Belkin, Bluecoat, Cisco Systems, D-Link, Dynamode,Enterasys, HP Procurve, Intel/Xircom, Juniper, Linksys, Mobility Electronics, Netgear, Netscreen, PowerDsine, Psion Dacom, SMC, Smoothwall, Sonicwall, Stonesoft, TDK systems, US Robotics, Watchguard, Zyxel, Adaptec, ASUS, Datacore, Giga-byte, Hitachi, HP Storage, Intel, Iomega, Kingston Technology, LG Electronics, Lite-On, Maxtor, Quantum, Seagate, Toshiba, Viking, Western Digital, XFX, Accpac, Adobe, Business Objects, Borland, Citrix, Computer Associates, Clearswift, Corel, Executive Software, Intuit, Lotus, Microbasic, Microsoft, Network Associates, Novell, Palo Alto, PowerQuest, Quark, Sage CRM, Scansoft, Softwair, Solarsoft, Stonesoft, Symantec, Tom Tom, Virusbuster, VMWare, WRQ, Acco/Kensington, ADS Technology, Archos Technology, Brother, Canon, Creative Labs, Epson, Fuji, Hauppauge, HP Printers and Supplies, Imation, Kodak, Konica Minolta, Kyocera Mita, Labtec Enterprises, Lexmark, Logitech, Memorex/Memtek, Palm Computing, Pinnacle Systems, Pumatech, QPS,Seiko Instruments, Targus, Wasp Bar Code Technologies, Xerox and has acchieved various awards like IBM Top Seller, IBM Think Vantage, IBM Premier Partners, Fujitsu Siemens Elite Partner, IBM Premier Business Partner, Investor in people by its services of selling Desktops, Notebooks, Monitors and Accessories.